Returns & Exchanges

At Moon Magic, we want you to be completely enchanted by your purchase, which is why we offer a 30-day window for returns and exchanges on all unworn items. If your new jewelry doesn't perfectly align with your style, our hassle-free process ensures a smooth journey back to us.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare Your Package

  Carefully place your jewelry in its original Moon Magic packaging to ensure it remains protected during transit.

• 3.
  Ship It Back

  Print your prepaid shipping label provided by our portal and drop off the package at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our team inspects the returned items, we will process your refund or ship out your exchange within 5-7 business days.